Shipping Info & Policies
We ship nation-wide. Many of our smaller pieces can be shipped UPS, while our larger pieces are shipped via freight. All shipments are insured. Please contact us for a shipping price to your zip code. We will also need to know if you will be shipping to a residential or commercial location (If a commercial location, please let us know if there is a loading dock or a forklift). NOTE: ALL SHIPPING QUOTES WILL BE GIVEN FOR STANDARD DELIVERY. Meaning, the freight company will not bring it inside your home/building, bring it upstairs, set it up for you, etc.. If you would prefer inside delivery, please be sure to indicate that when requesting a shipping quote and we can advise you of your options. Most freight companies can only deliver Monday through Friday during regular business hours and someone must be present at time of delivery. We do not accept returns nor are orders cancellable once the order is placed. Should an item get returned to us as “undeliverable” by the freight company, a minimum of a 30% restocking charge will be charged and shipping both ways will be charged. Or, we can reship the item; however, customer will be responsible for additional shipping costs. Please inspect shipment for any damage and contact us immediately in the unlikely event there is damage. Also, any damage or other issues must be indicated on the shipper’s paperwork at time of delivery. Returned items must be received with the original pallet. Damaged items will be repaired or rebuilt (at True Texas Pits’ discretion). Due to the nature of our work, all sales are final and there are no refunds. True Texas Pits, LLC’s terms outlined here will take priority over customer supplied terms (such as those sent in a purchase order (PO), email, phone call, or otherwise. Should additional terms be required by customer, those requirements must be requested and actively agreed to by True Texas Pits, LLC.
Be sure to let us know if you have any questions.
For a shipping quote, request a quote here.